Midlands Partnership University NHS Foundation Trust (MPFT) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
This accessibility statement applies to the SupportED public website. This statement was prepared on Friday 28 February 2025. The next review will be February 2026.
We want as many people as possible to be able to use this website. This means you should be able to:
- change colours, contrast levels, and fonts using browser functionality.
- zoom in up to 400% without the text spilling off the screen.
- navigate most of the website using just a keyboard.
- navigate most of the website using speech recognition software.
- interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)
We also try to make the website text as simple as possible to understand.
If you have a disability, visit the AbilityNet website for 'how to' guides to make your device easier to use.
We also provide an inbuilt assistive technology, enabling all websites visitors to customise their experience through a range of option to suit their online accessibility and language needs.
The accessibility toolbar on the website provides text size alterations, various contrast settings and a translation tool with over 100 languages.
How accessible is this website?
We know some parts of this website are not fully accessible and we are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
In particular many of our documents are in PDF format and are partially accessible. Some of the PDF files are not owned by us and therefore we are currently unable to change the format.
This website currently partially conforms to the Web Content Accessibility Guidelines version 2.2 AA standard.
Feedback and contact information
If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording, or braille please email connected
We’ll consider your request and get back to you within 5 business days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email connected
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliance(s) and the exemptions listed below.
Non-accessible content
Non-compliance with the accessibility regulations
We are aware of the following issues:
- Non-text content: some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). Work to correct this is ongoing.
- PDF files: We have PDF files on our website that are partially compliant with the WCAG 2.2 AA Standard. Some of our PDFs and Word documents are essential to providing our services or discharging our legal duties. For example, PDFs with information on how users can access our services, Newsletters, some training materials and reports are formatted as PDFs. Wherever possible, we will avoid using PDFs and instead create content as structured web pages. Some of the PDF files are not owned by us and therefore we are currently unable to change the format.
- Not all of our content reaches our target reading age of 12-years old.
This is not a comprehensive list as we are still identifying some accessibility issues.
Disproportionate burden
Our website contains some third-party content that we do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:
- some pages have links to PDFs from other third-party websites that include patient information, which we have no control over
- links to non-MPFT websites
- content or functionality embedded in, but not a part of our website. This includes:
- content hosted on other websites, such as social media sites.
- Google Translate feedback form. We are aware that the Google form, when asking the user to rate the translation, does not meet the following accessibility guidelines:
- Identify the purpose of fields programmatically.
- Ensure form controls have labels.
- Ensure controls change appearance when they are selected.
- Add a submit button to all forms.
Preparation of this accessibility statement
This statement was prepared on Friday 28 February 2025. The next review will be February 2026.